Why is my device not showing any data in the cloud?

First, please check that the device has been installed correctly as per the installation guide. 

Upon installing a device please allow up to 20 minutes for the data to begin to show in your platform.

Check the LED on the unit to make sure that it is connected. These lights will only show during the start up of the device and during the 15 minute data send interval.

Next, you can try power cycling the device. 

Please also ensure that you have a signal from any network provider where the device is being fitted with your phone or 4G device.

Next, please make sure that the device has been added to your account. See our article Adding a Device for how to do this. 

Double check that the device number input when adding your device is correct, e.g., a letter O and a number 0 has not been mixed up. 

To ensure that this number is entered correctly you can scan the QR code on the front of the device via the mobile app.

Please note: You will not be able to add a device until a valid card has been added to your account. Check our billing articles for more info.

If you are still having trouble figuring out why there is no data showing on your cloud and the installation of your device is correct please contact our support team via support@chargemetrix.com. 

Important Note for Legacy System Customers:

If you are a customer from our previous system and are not seeing data in the new platform, please ensure you have completed the migration process. Detailed instructions for migrating were sent in our earlier emails regarding the transition.

If you haven’t yet completed the migration, we recommend reviewing those emails and following the steps provided. 

If you need further assistance after following these steps, please reach out to our support team.