Why is my device not showing any data in the cloud?

Modified on Tue, 16 Apr 2024 at 07:41 AM

First, please check that the device has been installed correctly as per the installation guide.

Next, please make sure that the device has been added to your account. See our article Adding a Device for how to do this.

Double check that the device number input is correct, e.g., a letter O and a number 0 has not been mixed up. To ensure that this number is entered correctly you can scan the QR code via the mobile app.

Check the LED on the unit to make sure that it is connected. These lights will only show during the start up of the device and during the 15 minute data send interval.

Light	Meaning
No Light	Device starting or powered off or asleep.
Orange Light	Device started, looking for OTA updates/attempting OTA update.
Red Light	Device attempting connection.
Green Light	Device is connected to the cloud.

Next, you can try power cycling the device.

Please also ensure that you have a signal from any network provider where the device is being fitted with your phone or 4G device.

Upon installing a device please allow up to 20 minutes for the data to begin to show in your platform.

If you are still having trouble figuring out why there is no data showing on your cloud and the installation of your device is correct please contact our support team via support@chargemetrix.com.