How To Raise A Ticket

Modified on Fri, 5 Jul at 11:24 AM

Should you have any issues with either our software or hardware please contact the support team via raising a ticket.

You can do this either in the cloud platform or by emailing our support email address.

To raise a ticket on the Chargemetrix platform:

Simply log into your account and go to the navigation bar, as shown below, and select the button for 'Support Ticket'.

Please click on the link provided to access our support portal, where you can submit a ticket by filling out a form.

Through this portal, you can conveniently raise tickets and track progress.

Please note: You will need to create an account with our support portal to submit and view your tickets with us.

The link within the Chargemetrix platform will direct you to the login page of the portal. From there, please choose the option to create an account using your email address. Once done, you'll have full access to the support portal.

To raise a ticket through our support email:

If you would like to email us instead of going through the support portal you can do so by emailing us at [email protected].

Provide all the information relating to your issue in your email and this will automatically be received as a ticket for our team to answer.

We aim to address your ticket within a 48-hour timeframe, within the normal working hours Monday-Friday.