Our support channels are predominantly through our comprehensive ticketing system.
If you have any questions or issues with our software or hardware you can contact the support team by raising a ticket through the Chargemetrix portal or by emailing support@chargemetrix.com.
Our support team operates Monday to Friday, 9:00 AM - 5:00 PM. We aim to respond to all new tickets within a 48-hour period.
Please also see our article on 'How to Raise a Ticket'.
Please note: To ensure our team can manage requests effectively and provide thorough, documented solutions, we no longer offer phone support for technical issues. This process-driven approach allows us to deliver high-quality support.
If you would like to talk to the team about a project or any other sales queries you can contact our sales team through sales@chargemetrix.com.
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