Why Can't I Log into My Account?

Modified on Mon, 15 Apr at 9:04 AM

If you're experiencing difficulty accessing your Chargemetrix account, please ensure that your email address and password are entered correctly.

If you've forgotten your password or need to reset it, you can do so by clicking on 'Forgot Password?' on the login page.

Additionally, it's important to verify your email address to gain access to your account. An error message of 'credentials incorrect' may show when trying to log in if your account has not been verified. 

You should have received an email after signing up prompting you to verify your account. Please make sure to check your spam folder for any emails. Once verified, you'll be able to access the platform.

If you're still encountering issues, please reach out to our support team for further assistance.


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